Returns & Exchanges
- Unfortunately, we are unable to offer full refunds at this time but can process exchanges or store credit.
- You must have the original receipt / invoice with you.
- Clothing and footwear must be exchanged in new condition. Tags must be attached and items must be unwashed, unworn and free of any stains or odours.
- Returns or exchanges are not accepted for gift cards, personal care items, beauty items (make-up, creams, etc.), jewellery, swimwear, bodysuits, face masks.
- Exchanges for online orders may be requested through the website.
- Exchanges for a new size or colour may be completed in-store, if local, or requested through e-mail: [email protected] (for online orders ONLY, please include order number and all relevant information).
- Exchanges must be requested through e-mail: [email protected]
- Exchanges, or store credit, accepted within 30 days of the shipping date – unfortunately we are unable to offer full refunds at this time.
- Exchanges may be completed in-store or online with original invoice / receipt.
- Exchanges may be completed in-store at The Store Upstairs + Melrose & Co. (209 Centre Ave SW Airdrie, AB T4B 3L8) with original proof of purchase.
- Customer assumes responsibility for the shipping / mailing costs associated with online returns and exchanges.
- Sale items are final sale.
- No exchanges, or store credit, offered after 30 days of the shipping date.
- Exchanges accepted within 14 days of the purchase
- Purchases made in-store may only be returned or exchanged in-store
- Online purchases may be picked up with valid ID in-store:
- At Melrose & Co. | The Store Upstairs (209 Centre Ave SW Airdrie, AB) — Order available once e-mail has been sent stating it is ready for pickup.
- At Dominion Drugs (665 8 St SW Calgary, AB) — Order available within 2 days of sent e-mail stating it is ready for pickup.
- Free shipping offered on all orders of $100 or more, a flat rate fee is charged on orders below $100.
- Shipping costs for online returns or exchanges are the responsibility of the customer.