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Shipping & Returns

Returns & Exchanges


  • Unfortunately, we are unable to offer full refunds at this time but can process exchanges or store credit.
  • You must have the original receipt / invoice with you.
  • Clothing and footwear must be exchanged in new condition. Tags must be attached and items must be unwashed, unworn and free of any stains or odours.
  • Returns or exchanges are not accepted for gift cards, personal care items, beauty items (make-up, creams, etc.), jewellery, swimwear, bodysuits, face masks.
  • Exchanges for online orders may be requested through the website.
  • Exchanges for a new size or colour may be completed in-store, if local, or requested through e-mail: [email protected] (for online orders ONLY, please include order number and all relevant information).

Online Purchases

  • Exchanges must be requested through e-mail: [email protected]
  • Exchanges, or store credit, accepted within 30 days of the shipping date – unfortunately we are unable to offer full refunds at this time.
  • Exchanges may be completed in-store or online with original invoice / receipt.
  • Exchanges may be completed in-store at The Store Upstairs + Melrose & Co. (209 Centre Ave SW Airdrie, AB T4B 3L8) with original proof of purchase.
  • Customer assumes responsibility for the shipping / mailing costs associated with online returns and exchanges.
  • Sale items are final sale.
  • No exchanges, or store credit, offered after 30 days of the shipping date.

In-Store Purchases

  • Exchanges accepted within 14 days of the purchase
  • Purchases made in-store may only be returned or exchanged in-store


  • Online purchases may be picked up with valid ID in-store:
    • At Melrose & Co. | The Store Upstairs (209 Centre Ave SW Airdrie, AB) — Order available once e-mail has been sent stating it is ready for pickup.
    • At Dominion Drugs (665 8 St SW Calgary, AB) — Order available within 2 days of sent e-mail stating it is ready for pickup.
  • Free shipping offered on all orders of $75 or more, a flat rate fee is charged on orders below $75 pre-tax.
  • Shipping is done via Canada Post.
  • Shipping costs for online returns or exchanges are the responsibility of the customer.